Payment & Delivery
Payments
The prices displayed on the Website are retail prices. If you order products for delivery to a foreign country, you may be required to pay import duties and taxes when the package arrives. It is your responsibility to ensure that all applicable laws and regulations in the country where the products are to be delivered are followed. We will not be held liable if you violate any of these laws. Before placing an order, it is recommended that you contact your local customs office or tax authority for more information. Payment is taken at the time of order placement, subject to security checks by both your bank and the company. Payment terms are determined solely by the company and, unless otherwise agreed, must be made using Visa, Mastercard, or ArCa. The company reserves the right to cancel or refuse any order at any time. We are not responsible for pricing, typographical, or other errors and may cancel orders that result from such errors.
Delivery
Depending on Your location, orders can be delivered by different couriers such as DHL, CDEK.
The cost and duration of delivery will vary depending on the delivery location. When you place an order, the available delivery options for Your destination will be displayed at checkout. The delivery costs applicable to your order will be displayed at checkout before you place your order.
We offer free delivery if you place Your order from the locations listed below and it exceeds the following limits.
Armenia: USD 100 (AMD 39,000)
Other Countries: USD 500 (AMD 200,000)
Delivery times
In general, orders should arrive within 3-12 business days (depending on Your location).
Please keep in mind that personalized orders may take some extra days to process.
For customized items, manufacturing lead times may vary as Your item is created specifically for you.
Extra 2-3 days for delivery during peak periods such as Christmas, New Year, sale season, Valentine’s Day, and Mother’s Day.
Delivery times are based on the time Your package is sent and should only be used as a guide. Company cannot take responsibility for customs clearance delays or failed payments, though we’ll try to minimize any potential delays.
We’ll send you an email with all of the details after you place Your order. When Your order is shipped, you will receive an email with the tracking number.
Exchanges & Returns
We sincerely hope you are pleased with your recent purchase.
Cancelations
But if you change Your mind, You can cancel Your order before it is prepared (for customized products) and shipped (for standard products). If Your order has already been prepared or shipped, we cannot cancel it.
To cancel Your order please visit www.xarizma.co/my-account/orders
We will send you an email with confirmation of Your cancelled order.
If you cancel Your order, you will be refunded in full within 14 business days, depending on Your payment provider.
Returns or exchanges
If You are not completely satisfied, you may exchange it for another item available on the Website or receive a refund within 14 days of receiving your order. After 14 days, we do not accept returns or exchanges.
Company is not responsible for the return shipping costs and we are not responsible for any items damaged or lost in transit.
Our return policy allows items to be returned within 14 days of delivery, beginning on the date of delivery.
Items returned оr exchanged must adhere to our return policy:
- Items must be unworn, undamaged, and unused when returned, with all tags attached and the original packaging included.
- Jewellery and Sale items cannot be returned.
- Customized or personalised items cannot be returned because they are made to Your specifications.
If anything is damaged or missing from Your return, you may not receive a refund.
Your return you must do from the country to which you ordered.
We strive to give our customers a positive shopping experience, but we reserve the right to limit future orders or restrict access to our services if a customer’s return behavior violates our returns policy.
Please fill out the returns form by visiting www.xarizma.co/my-account/orders , before sending the product back to the Company.
Refunds
Once Your return has been received by Company, processing can take up to 7 calendar days. When Your return is accepted, Your refund will be issued to the original payment method, minus any shipping costs. Depending on Your payment provider, refunds can take up to 14 business days to appear in Your account. Please note that customs duties and taxes are NOT refunded.
Terms & Conditions
Last updated: June 03, 2023.
Prior to using Our Service, we urge you to thoroughly review these terms and conditions.
Interpretation and Definitions
Words beginning with a capital letter have specific meanings that are defined in these Terms and Conditions under certain conditions. These definitions apply to the word’s singular and plural forms:
- “Company” (referred to as “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to Loominar LLC, registration number: 271.110.1193254, address: Argishti 15, Yerevan 0015, Armenia, WhatsApp: +37494-370-370.
- “Device” means any electronic device that can connect to the Service, including cell phones, computers, and tablets.
- “Service” is related to the Website, which allows users to browse and purchase products while also providing additional services such as delivery and customer support.
- “Terms” or “Terms and Conditions” in reference to the Service denote these Terms and Conditions, which constitute the complete agreement between You and the Company.
- “Website” refers to www.xarizma.co.
- “You” or “Your” refers to the person, business, or legal entity who accesses or uses the Service.
Acknowledgment
These terms and conditions govern the use of our Service as well as the agreement between our Company and You. They establish the rights and obligations of all users who access or use our Service, and you agree to follow them by doing so. You may not use our Service if you do not agree with any of these rules.
To place an order, you must be at least 18 years old and have a valid payment method. Our Service is only available to users over the age of 18. You confirm that all of the information you provide is correct and complete by submitting an order. You also confirm that You have the legal authority to use the payment method of your choice.
It is your responsibility to protect Your account information and password, as well as to limit access to Your account and Device. You are liable for any activities that take place under your account or password.
You acknowledge that by using our website, You accept sole responsibility for any electronic communication and content transmitted to us from your Device. You also agree to use our website only for lawful purposes and not to hinder, harm, or interfere with it or your ability to access it in any way.
You agree to our Privacy Policy by using our Service, which describes how we collect, use, and share the personal data you provide when visiting our website. It also explains Your privacy rights and how we protect Your information legally. Please read our Privacy Policy meticulously before using our Service.
Descriptions
The goods on the Website are represented as digital photographs of the actual products. We make every effort to ensure that the colors and textures of the product images displayed on our website are as accurate as possible. Most modern web browsers and devices can display colors accurately, but there may be some color variations depending on Your screen and device’s specific settings and configurations. Small differences between digital photos and actual products, including minor color variations, do not constitute a defect in the goods ordered.
We do not guarantee that the product descriptions or other content on Website are correct, complete, reliable, up to date, or error-free. If a product on Website does not meet Your expectations, Your only option is to return it in unused condition according to the rules of the section Exchange and Returns. NOTE: The prices online may vary to the prices in retail stores.
Promotional code (Gift card)
It is only possible to apply one promotional code (or coupon code) per transaction. Sale items are not eligible for any online promotional codes. All promotional codes are only valid for full-priced items.
Promotion codes have varying validity periods and can be used to purchase any or specific product on the Website. To verify the validity period, please review the document/gift card containing the promotion code.
Promotion code exchanges or reimbursements are not permitted. Company is not liable for any fraudulent or unauthorized use of promotion codes.
Company reserves the right to cancel or block the promotion code if it deems it necessary for legal reasons, such as loss or misuse of the promotion code.
Links to Other Websites
Our Service may contain links to third-party websites or services that the Company does not own or control.
The Company has no control over, and accepts no responsibility for, any third-party web sites or services’ content, privacy policies, or practises. You also acknowledge and agree that the Company is not liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such web sites or services.
We strongly recommend that You read the terms and conditions as well as the privacy policies of any third-party web sites or services that You visit.
Termination
We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions. Upon termination, Your right to use the Service will cease immediately.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some countries do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these countries, each party’s liability will be limited to the greatest extent permitted by law.
"AS IS" and "AS AVAILABLE" Disclaimer
We reserve the right to update or change the Website or its contents at any time without notice. Please keep in mind that any content on the Website may be out of date at any time. The Website’s content is provided solely for general information purposes. It is not meant to be advice on which you should rely. We make no express or implied representations, warranties, or guarantees that the Website or any content on it is accurate, complete, up-to-date, or free of errors or omissions.
To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
We own all intellectual property rights to the Website and its content, including text, graphics, logos, images, and videos. Without our prior written consent, you may not extract and/or use portions of the Website or the content.
Governing Law
These Terms and Conditions will be governed and construed in accordance with Armenia law, without regard to conflict of laws principles.
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
If any conflict, dispute, or inconsistency occurs between the parties regarding this Terms, the courts of Armenia will have exclusive jurisdiction to resolve it. The laws of your current country of residence, as well as any other courts, will not be taken into consideration.
Severability and Waiver
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
Translation Interpretation
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. Terms and Conditions posted on Website reflects the latest agreement, it is obligatory to get acquainted with it before making a purchase on our Website.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
- By email: [email protected]
- By visiting this page on our Website: www.xarizma.co/contact-us/